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Customer Service
Need help with something? Get in touch with us and we’ll help you with anything you need on your amazing internet journey! If you can’t find your answer, just call us on 1234567-89 or drop in a mail at help@jansutra.com and we’ll answer your doubts and queries instantly.
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Pay Your Bill
Paying your bill can often be a hassle, but not when you sign up for Jansutra’s amazing service. Just click here and follow few simple steps and your job is done!
FAQs
1) What is User ID ?
Account Number is the unique identification ID assigned to every customer in Jansutra Technologies and this should be handy, when you interact with Jansutra Technologies service executive.
2) What is the Tariff Plan ?
Tariff plan is plan which the subscriber has opted for and which determines the Speed , FUP and the subscription charges to be paid by the customer for a given pre-determined period.
3) What is the Fair Usage Policy (FUP) ?
A very small number of customers use an excessive amount of the network bandwidth, to the extent that it can impair the experience of others. The intent of our Fair Usage Policy is to provide the optimum internet experience to all customers.
4) What happens in Fair Usage Policy ?
Under the policy we have defined fair usage levels for unlimited data transfer plans and needless to mention, the usage levels set are very generous such that most customers will not be affected by the Fair Usage Policy.
5) What would happen with the speed of service after I reach the FUP ?
On reaching the fair usage level, the plan speed would be optimized to Post FUP speed mentioned above in the table, for the rest of the month/ billing cycle as applicable. Please note that the speeds would be upgraded to the normal speeds at the start of the next month /billing cycle as applicable. While the subscriber has always the choice of choosing a right plan basis their individual requirements which is available in our website.
6) Can I opt for a Top-up after I reach my FUP ?
We have a choice of Top up plans that are available basis individual requirements.
7) What is the impact of Fair Usage Policy on data transfer limits ?
We assure you that the data transfer limits remain unlimited and there will be no change on the same.
8) How do I get to know my usage ?
Simply Login with your user ID and password.
9) How do I make my payments to Jansutra Technologies ?
10) After payment, would my account get activated instantly ?
If the account is not active at the time of payment, it would require a minimum of 4 workings hours to a maximum of 72 Hours for the account to become active, depending upon the mode of payment.
11) Things to note ?
All customers are requested to disconnect the LAN cable from their PCs while not in use especially during rains & lightning since it is possible that some damage may be caused to the hardware. The customer would be liable to repair the damages caused to their PCs on their own due to any such natural calamities.